Plan your customer journey
26th June @ 10:00am
14 Tickets Remaining!

The experience your customers receive from the point of awareness of your brand to the first use of the product or service will determine whether they become, at best,  one hit wonders or life long fans. But do you understand what they experience in their customer journey? What are their magic moments? As importantly, are there any miserable moments?

This workshop is designed for Directors and Managers of organisations who are concerned that their customer service delivery does not meet their clients' expectations and want to make significant steps forward to unearth issues and address them. 

The course runs from 10am to 4pm with opportunities for networking at lunch.

Key principles covered include:

  • Identifying the Customer's Critical requirements 
  • Mapping your customer journey
  • Identifying value and removing waste from your processes
  • Making systainable improvements

 

The course involves business simulations to bring these concepts to life.

 

 

This training event is run by South West Growth Service who are specialists in providing business improvement and operational support.  

Please provide your dietary requirements for lunch.

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