Training Courses

Whether you are an experienced business executive or teacher, or you just setting out on your career, Devon Business & Education Centre will have courses that could help you.  We work with the best expertsise and aim to put on a wide range of courses that match the ethos, aims and ambition of Devon Business & Education Centre. All courses are bookable online and run from the Centre.

If you are a trainer and you feel you would like to offer courses through Devon Business and Education Centre, please get in contact.

Upcoming @DBEC
Delivering Lean Operations for Profit, Service and Growth
22nd October @ 10:00am
12 Tickets Remaining!

Lean operations are essential for all organisations that are looking to scale up, removing wasteful activities that do not contribute to the customer experience or the bottom line. This introductory workshop has been designed by South West Growth Service specifically for business owners, directors or managers who are looking to identify ways and approaches to introduce lean operations. The course is underpinned by active learning through the use business simulations that are enjoyable, high energy and high impact, providing learning insights for all businesses and organisations, across all sectors.

The day will provide you with an understanding of:

  • How lean operations improve organisational performance
  • What causes processes to be inefficient
  • How to improve processes using a lean methodology

Agenda

10.00                  Refreshments will be provided on arrival

10.15 ? 11.00     Introduction to Lean and operational improvement

11.15 ? 11.30     Coffee break

11.30 ? 12.45     Business simulation 1 and review

12.45 ? 13.45     Lunch

13.45 ? 14.15     Identifying process inefficiency

14.15 ? 14.30     Break

14.30 ? 15.15     Business simulation 2 and review

15.15 ? 15.45     How to implement lean in your organisation

15.45 ? 16.00     Summing up and close of day

This workshop is led by South West Growth Service Director, Chris Lorimer.  Chris is a lean process improvement expert who developed his insights through his MBA at Warwick University, fully deploying them as Head of Operational Excellence at Barclays where he introduced Lean across the Private and International Bank. He led multiple award winning lean process improvement projects, has been a keynote speaker and judge at the European Six Sigma Awards.  He has helped introduce lean to organisations across the public and private sectors, including Higher and Further Education, manufacturing, professional services, finance and digital marketing.

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Core Sales Skills
22nd January @ 9:00am
14 Tickets Remaining!

This programme is ideal for all sales professionals, whether you are just starting out on your sales career or you are an experienced sales professional wanting to refresh your skills and learn new sales techniques.  The course is ideal for any business to business sales people and also in business to consumer environments where advising customers on their choices is an essential part of the customer interaction.

 

As a result of attending this programme, you will understand how to:

 

Fully understand and implement a robust and proven sales process.

Generate greater trust from customers, leading to more open conversations and collaborative selling.

Present your product or service in such a way that the customer sees purchasing as the logical choice.

Effectively overcome objections and close more sales.

 

Delegates have reported a tangible and valuable return on their investment in increased sales.  Motivation and Inspiration are built into this programme! Attendees will come away energised and driven to implement their new skills and start earning more profit!

 

This is an intensive, one day programme designed to give delegates core knowledge and understanding of the whole sales process, along with confidence and skills to help them set clear, achievable goals within their own sales role. With a combination of classroom theory and practical interactive tasks, delegates can gain insight into how to turn enquires in to profit with a proven, effective method.

 

Core components:

 

- Understanding Sales Measurement

- Sales Motivation

- The Full Sales Process, comprising:

  • Meet and Greet - Creating relationship and trust. Setting up the foundations for the sale.
  • Qualification and Need Analysis - Understanding your customer's needs, wants and desires.
  • Presentation - Effective presentation of your product or service, in line with the customer's needs.
  • Trial Close - Gaining commitment and understanding.
  • Negotiation - Price presentation and creating a win/win price agreement.
  • Close - Creating the environment in which the customer can say 'yes'.
  • Overcoming Objections - Objection prevention and handling strategies.

 

The delegate will create an action plan for the implementation of their new skills and techniques at the end of the course. This plan will be shared with their management, to ensure an effective follow up of the programme is completed.

 

 

This course is delivered by Suretrain Sales Training.

Previous delegates have said:

"We sent experienced account managers on this sales training course. All returned with positive feedback and are applying new methodologies to their client base. We will be using them again when a customer facing sales course is required." - JC, Devondale LTD

"Being relatively new to sales, the course has taught me a lot in regards to how to have and informative discussion in order to accommodate my clients' needs." - HG, IMSM

"Richard delivered this course for our experienced sales team. During the following 4 months, our average invoice value per unit went up by 23.39% and our unit sales increased by 8.69%, all compared to our results from the previous 12 months." - RW, Clarity Copiers

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Coaching Award in Emotional Logic
29th January @ 9:00am
12 Tickets Remaining!

5 Day course

Wave 1 - September 24th, September 25th, October 17th, October 18th, and November 18th 2019

Wave 2 - January 29th, January 30th, March 3rd and 4th, and April 6th

Organisational and individual resilience has never been under more pressure with competing stresses and strains, limited resources and increasing expectations.  The impact on organisations has been palpable, directly reflected in increased staff turover, ineffective communication and low productivity.  Despite this context, businesses have often struggled to support the wellbeing and mental health of staff in a sustainable way.

There is a solution.  Emotional Logic is a lifelong learning, ‘home-or-workplace’ conversational skill. It can help people of all ages to understand how unpleasant loss emotions have useful purposes when seen as part of an integrated process of adjusting to change.   It is not counselling or therapy, but can help individuals and organisations address deep-seated and unproductive emotional situations.  In this 5 day course, Emotional Logic equips coaches with the capability to facilitate individual and group discussions, initiate and support dialogue across organisations, embed EL tools, language and frameworks and impart practical life long learning skills.

 

"This is a game changer for business and lifestyle coaches, leaders and HR staff" Business Director and Coach

 

Five days are distributed in a 2:2:1 pattern with significant space between contact days, to allow for personal practice, learning and reflection.

 

The course is highly practical in nature. Delegates will be equipped and encouraged to experiment with new understanding in their workplaces, homes and other networks. Workshops will be very interactive. Opportunity will be provided for 1:1 discussion time with an EL trained tutor in between workshop dates for personal issues arising. Trainees will become adept around the safe coaching model, three phases of an EL creative conversation, and working with individuals and small groups.

 

Contact days as follows:

 

  • Thu 20th  & Fri 21st  June,
  • Tue 16th  & Wed 17th July,
  • Mon 9th  September

Emotional Logic has been developed over 30 years research in medical setting and is underpinned  by proven theories (grieving and emotional chaos theory)  and has been successfully applied in multiple cultures and settings.

 

EL capability can be learnt and delivered by staff and coaches after only  short training and the approach can be widely adopted across organisations and wider networks.  It is fast acting and safe and can lead into ?Train the trainer? courses and EL Organisational accreditation. 

 

Please go to the Emotional Logic Centre for more information.

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Upcoming Events @DBEC
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